Technical Requirements, Procedures & FAQs


Check the technical requirements listed here to verify hardware and software compatibility with our services. Several sections provide links to test your system with our various learning tools.

Technical Support Center
Location: Olin Hall of Engineering (OHE) 118
Hours: Monday-Thursday 7:00AM-10PM, Friday 7:00AM-8:00PM
Contact Information:
dentsc@usc.edu
(213)740-9356

ComputerPCMac
Operating SystemWindows 7OS 10x
Internet BrowserChrome, Firefox, IESame as PC + Safari
Video PlayerHTML5/FlashSame as PC
ProcessorCore 2 Duo or higherSame as PC
Memory1 GB RAMSame as PC
Internet ConnectionCable modem, DSL or Satellite BroadbandSame as PC
Document ReaderAdobe Acrobat ReaderSame as PC
ComputerPCMac
Operating SystemWindows 7, 8, 10OS 10x
Internet BrowserChrome, Firefox, IESame as PC + Safari
Video PlayerHTML5/FlashSame as PC
ProcessorCore i5 or higherSame as PC
Memory2 GB RAMSame as PC
Internet ConnectionCable modem, DSL or Satellite BroadbandSame as PC
Document ReaderAdobe Acrobat ReaderSame as PC
PeripheralsWebcam and MicrophoneSame as PC
If you suspect there is a problem with the video servers or with the network, please try connecting to this demonstration site. This can help determine if the problem is with your computer’s configuration or the local network. If the alternate site is not working, the issue may be local and you should contact your company’s IT department (if applicable).
DEN students will be able to view a live link during the scheduled class time. A high definition archive video will then be posted within 24 business hours of lecture completion. Although we make every attempt to provide videos within 30 minutes of class completion, exceptions are made in cases of rare technical difficulties that may arise.
All courses remain accessible throughout the semester and are removed from the servers after the final exams are completed.
Videos require the latest Adobe Flash plugin for your browser of choice. This may also be the HTML5 if Flash is no longer supported by a specific browser.
The live and archived lectures are viewed inside your browser’s flash player. Supported browsers include Google Chrome, Mozilla Firefox, Internet Explorer and Safari. The browsers best work in the recommended operating systems Windows 7 & up and OS X.
There are a few reasons for getting this error message.

  1. The live lecture just recently ended. Once our quality control team uploads the video to the current weekly module, the file converts to flash format before the “Play” button will work. Please be patient for a few minutes after the video has been posted.
  2. Your browser’s Flash plugin hasn’t been updated.
  3. Your company’s firewall may not accept our video protocol (UDP), thereby blocking the video.┬áPlease check with your network administrator regarding the firewall’s configurations and to see if there is a proxy server set up for you. If you have any problems streaming video behind your company’s firewall, contact your IT department for assistance.
You can start and navigate the video by utilizing the video’s playback controls, enabling full screen mode and jumping to sections in the video by moving the scroll bar located below the video window.
Yes. Enable full screen mode by double-clicking anywhere inside the video window. Full screen mode can also be activated by hovering the mouse over the video and clicking the arrows icon on the floating control bar’s right hand side, next to the volume icon.
Lectures run from 50 minutes to 180 minutes in length. Our high bandwidth videos play back at 30 frames per second. To navigate through a video, hover anywhere inside the video window and click any point along the timeline to skip forward or backward.
No. You must have a network connection to view our videos.
A variety of tools are available to students and faculty that will facilitate synchronous and asynchronous collaboration. For any questions pertaining to these tools or to request support:

Students: Please email DEN Technical Support at dentsc@usc.edu

Faculty: Please email the DEN Instructional Support Center or fill out the Instructional Support Request Form.

WebEx provides remote students with the ability to engage with their instructor and classmates during the live class.

Features:

  • Live synchronous collaboration in your class with DEN students
  • Desktop, document, application sharing
  • Breakout groups
  • DEN student presentations
  • Live interactivity

Take a live tour inside a WebEx room.

WebEx Video Tutorials

Click on the following links to view these tutorials:

Joining a meeting as an attendee
Using WebEx Audio
Sharing your Desktop
Sharing your PowerPoint, Word, Excel file, or video file(s)

BlueJeans is a conferencing tool that allows users to connect to a web meeting through various end points. Users can connect to a meeting using Skype, Google Video Chat, Mobile Apps (iPhone, iPad, Android), and your standard web browser. All instructors teaching a DEN course and all students enrolled in a DEN-supported course have been provided BlueJeans accounts. Use your USC NETID to get started. http://uscviterbi.bluejeans.com

 

 

 

 

How to join a BlueJeans meeting from:
Browser
iPhone/iPad
Android

How to share video

Three tips for an effective video meeting

Features:

  • FREE Video calling
  • Instant Messaging
  • Group Video Calling
  • Screen Sharing
  • File Sharing

Useful Guides and Tutorials

Getting Started with Skype
Making a Group Video Call (Windows) (Mac)

Piazza is an online platform that facilitates interaction among students and instructors in an efficient and intuitive manner. Students, as well as instructors can answer questions, fueling a healthy, collaborative discussion.

Many instructors and students are finding that Piazza is a great alternative to the traditional discussion board found on DEN’s D2L system.

Features:

  • Rich, class-edited Q&A
  • Workflow saves instructors 10-15 hours/week
  • Detailed participation statistics
  • Seamless LMS integration
  • Free iPhone & Android mobile apps
  • Real-time polls to check pulse of class

(https://piazza.com)