
Technical Requirements, Procedures & FAQs
Check the technical requirements listed here to verify hardware and software compatibility with our services. Several sections provide links to test your system with our various learning tools.
Technical Support Center
Location: Olin Hall of Engineering (OHE) 118
Hours: Monday-Thursday 7:00AM-10PM, Friday 7:00AM-8:00PM
Contact Information:
dentsc@usc.edu
(213)740-9356
Computer | PC | Mac |
Operating System | Windows 7 | OS 10x |
Internet Browser | Chrome, Firefox, IE | Same as PC + Safari |
Video Player | HTML5/Flash | Same as PC |
Processor | Core 2 Duo or higher | Same as PC |
Memory | 1 GB RAM | Same as PC |
Internet Connection | Cable modem, DSL or Satellite Broadband | Same as PC |
Document Reader | Adobe Acrobat Reader | Same as PC |
Computer | PC | Mac |
Operating System | Windows 7, 8, 10 | OS 10x |
Internet Browser | Chrome, Firefox, IE | Same as PC + Safari |
Video Player | HTML5/Flash | Same as PC |
Processor | Core i5 or higher | Same as PC |
Memory | 2 GB RAM | Same as PC |
Internet Connection | Cable modem, DSL or Satellite Broadband | Same as PC |
Document Reader | Adobe Acrobat Reader | Same as PC |
Peripherals | Webcam and Microphone | Same as PC |
- The live lecture just recently ended. Once our quality control team uploads the video to the current weekly module, the file converts to flash format before the “Play” button will work. Please be patient for a few minutes after the video has been posted.
- Your browser’s Flash plugin hasn’t been updated.
- Your company’s firewall may not accept our video protocol (UDP), thereby blocking the video. Please check with your network administrator regarding the firewall’s configurations and to see if there is a proxy server set up for you. If you have any problems streaming video behind your company’s firewall, contact your IT department for assistance.
A variety of tools are available to students and faculty that will facilitate synchronous and asynchronous collaboration. For any questions pertaining to these tools or to request support:
Students: Please email DEN Technical Support at dentsc@usc.edu
Faculty: Please email the DEN Instructional Support Center or fill out the Instructional Support Request Form.
Features:
- Live synchronous collaboration in your class with DEN students
- Desktop, document, application sharing
- Breakout groups
- DEN student presentations
- Live interactivity
Take a live tour inside a WebEx room.
WebEx Video Tutorials
Click on the following links to view these tutorials:
Joining a meeting as an attendee
Using WebEx Audio
Sharing your Desktop
Sharing your PowerPoint, Word, Excel file, or video file(s)
How to join a BlueJeans meeting from:
Browser
iPhone/iPad
Android
- FREE Video calling
- Instant Messaging
- Group Video Calling
- Screen Sharing
- File Sharing
Useful Guides and Tutorials
Getting Started with Skype
Making a Group Video Call (Windows) (Mac)
Many instructors and students are finding that Piazza is a great alternative to the traditional discussion board found on DEN’s D2L system.
Features:
- Rich, class-edited Q&A
- Workflow saves instructors 10-15 hours/week
- Detailed participation statistics
- Seamless LMS integration
- Free iPhone & Android mobile apps
- Real-time polls to check pulse of class